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HOW TO STAY SAFE

Porting Cell Number/ Sim Swops

Porting a cell number is when you transfer it to a different service provider. A SIM swap means replacing your physical SIM card with a new one using the same number. Both processes are legitimate services; however, scammers do try and use these to their advantage.

A fraudster, pretending to be you, calls your cell phone service provider and asks for a new SIM card or to transfer your number to a new service provider (porting). The fraudster will then have access to any OTP (one-time password), or 2-factor authentication requests sent to your number. This will allow the scammer to update your passwords and take control of your accounts and social media profiles.


How To Spot It

These are the red flags you should look out for:

  • Unusual account activity or transactions.
  • Notifications from your mobile service provider about SIM changes or updates to your account that you did not request.

What To Do

There are steps you can take to empower yourself to fight back against scams:

  • Be vigilant: Be very cautious of any phone calls, phishing emails, or SMS messages asking for personal information or prompting you to do things related to something you did not request.
  • Implement robust cybersecurity practices: Use strong and unique passwords, avoid public Wi-Fi when working with sensitive/ confidential information, and implement multi-factor authentication where possible.
  • Report it: If you have been scammed, please report it immediately to the relevant organisation and/ or authorities, as well as the Yima reporting function below, or the Yima scams hotline.

Stop. Think. Verify. Don't get scammed!

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HOW TO STAY SAFE

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